Payment terms: 

We accept payment by credit card, check, or money order.

1. Mail orders: We accept credit cards and this is the fastest and preferred  method of ordering. Your bamboo or maple will go out the Monday after you order, unless our shipping schedule is full for that week or weather will be unfavorable to ship. If we are backed up with orders, then you will be given a ship date.

b. Personal checks and money orders:   Personal check and money orders will have to be cleared before a shipping date can be established.  Please make checks payable to:

Maya Gardens, Inc.
34210 Thunder Cloud Dr.
Eugene, Oregon, 97405

Claims

Please check your order as soon as you receive it and make sure all items are included and accounted for. In the unlikely event that your order is damaged or items are incorrect or missing, we want to help make it right for you. Please contact us as soon as possible by phone at or e-mail us at info@mayagardensinc.com. We cannot accept responsibility for claims filed more than 10 business days after you have received your order.

In Case of Damage to a Box.

If your box appears crushed when it arrives, PLEASE DON’T REFUSE DELIVERY. Mention the damage to the driver, but accept the box and open it to determine any damage to the plants. Usually, the plant is flexible enough to sustain the blows without damage or with only minor breakage. Even if there is some damage, give the plant a chance to recover. There is a tremendous amount of energy stored in a bountiful root system, and most plants recover quickly. If there is damage in an  amount that you are uncomfortable accepting, please let us know so that we can take steps necessary to make it right.

Cancellations

Once your order is pulled and ready to ship there will be a 20% re-stocking charge for cancellation. If the plants have already been shipped, you will be charged for the order, including shipping charges. If you return the plants to us in sell-able condition at your expense, your account will be credited for the cost of plants only.

Guarantee

Our plants are guaranteed to be true to name and healthy at the time of shipment.  We will replace or refund, at our option, any that prove to be misnamed or unhealthy.  In no case shall we be liable for more than the purchase price of the plants. We cannot guarantee the viability of our plants after shipment.

We want you to be happy with your purchase from Maya Gardens, Inc.  We want you to purchase from us again and tell all your friends about us. We will do every thing, from the time of your order until your plants flourish in your garden, to make sure you are happy.  We’re going to send you a plant that, if handled properly on your end, will bring you years of pleasure.  The hardest job in our nursery is picking the right plant for your order.  We listen to what you are asking for, then can quite literally go through hundreds of plants looking for the right one!