Shipping And Guarantee Information
Free shipping on all orders. No minimum required.
We seldom have problems with shipping. We might delay shipping your order if we feel the weather may effect your plants ability to arrive alive. We will contact you by email if your order is going to be delayed.
Plants are removed from their pots and their root balls are shrink wrapped for shipping purposes. We wilt proof all plants before shipping, fertilize them and use moisture polymers to keep your plants watered during shipping.
Bamboo plants over 4' will have to be bent to fit into our boxes. Even though a listing may be for 1'-2', they can be taller depending on the time of year. Please let us know if you prefer that we cut your plant back to 4' otherwise we will bend them to fit. Bent plants may need to be staked to straighten them back out when you receive them. Occasionally a cane may break during shipping. This will not harm the plant.
We ship on Mondays and Fridays year round.
We guarantee safe arrival of our plants and will replace them for free, including shipping, if they arrive dead or with major damage. Please email us within 24 hours at firstname.lastname@example.org. Please include a picture of the damage. We do not guarantee plants that die due to neglect, such as not watering them, extreme weather conditions like a polar vortex or heat wave, or damage from animals.